Privacy Policy
Your privacy matters to us at Whimsical Charm. This policy explains what personal data we collect, how we use it, and how we keep it safe.
By using whimsicalcharm.co.uk, you agree to the practices described below.
Who We Are
The whimsicalcharm.co.uk website is owned and operated by Whimsical Charm, and we are the “data controller” of your personal data. That means we’re responsible for looking after it and deciding how it’s used.
What Information We Collect
When you use our website, we may collect:
Device Information: things like your IP address, browser type, time zone, and browsing activity on our site (pages viewed, products looked at, referral source, etc.).
Order Information: when you make a purchase, we collect details such as your name, address, email, phone number, and payment details (processed securely by our payment providers).
Optional Info: if you sign up for our newsletter or fill in a contact form, we’ll collect the details you provide (like your name and email).
You can browse our site without sharing personal details — but if you’d like to order or use some features, we’ll need your info.
Why We Collect Data
We only collect the information we need to:
Process and deliver your orders.
Communicate with you (order updates, customer support, newsletters if you subscribe).
Improve our website and spot potential problems (like fraud or misuse).
Comply with legal obligations.
We don’t sell or rent your personal data to anyone.
Your Rights
As a UK/EU resident, you have the right to:
Know what data we hold about you.
Ask us to correct or update your details.
Request we delete your data (“the right to be forgotten”).
Limit how we process your data.
Request a copy of your data in a portable format.
Object to us using your data for certain purposes (like marketing).
If you’d like to exercise any of these rights, just email us at support@whimsicalcharm.co.uk.
Sharing Your Data
We may share your data with trusted service providers (like payment processors or delivery companies) so we can complete your order. Sometimes, your data may be processed outside the UK/EU (e.g. in the US or Canada) — but always with proper safeguards in place.
We may also share information if legally required (for example, to comply with a court order).
Security
We take data security seriously. Your information is stored securely and protected against unauthorised access. While no online system can be 100% secure, we use trusted tools and processes to keep your details safe.
Links to Other Websites
Our site may contain links to other websites. Please note that we can’t be responsible for the privacy practices of other sites, so it’s always a good idea to read their policies too.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.