Shipping & Delivery Policy
At Whimsical Charm, we strive to make your shopping experience smooth and stress-free. Below you’ll find details about how our products are shipped and delivered.
Dispatch & Fulfilment
Whimsical Charm items are shipped directly from us.
Creative Flair Crochet items are shipped directly from Creative Flair Crochet.
Supplier-direct items are shipped directly from our trusted suppliers (e.g., Something Different, Ancient Wisdom, Puckator, Palodone UK) to you. These items may:
Arrive separately from other parts of your order.
Have different shipping times and methods, depending on the supplier’s location.
Include tracking information where available once the item is dispatched.
Courier & Delivery Times/Charges
UK Mainland (including Northern Ireland) - includes all UK postcodes except those listed as remote & offshore below. Delivery Time: 2-4 working days. Always FREE shipping.
UK Remote & Offshore - Scottish Highlands & Isles (AB37–38, AB41–56, FK17–21, HS, IV, KA27–28, KW, PA20–49, PA60–88, PH17–44, PH49–50, ZE), Isle of Man (IM), Isle of Wight (PO30-41) & Isles of Scilly (TR21-25. Delivery Time: 3-7 working days. Standard Delivery: £7.95, FREE over £75.
EU Central includes Austria, Belgium, the Czech Republic, Denmark, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, and Sweden. Delivery Time: 5-10 working days. Standard Delivery: £9.95, FREE over £60.
EU Extended includes the Balearic Islands, Bulgaria, Croatia, Estonia, Finland, Greece (including the Greek Islands), Italy, Romania, and Spain. Delivery Time: 7-14 working days. Standard Delivery: £12.95, FREE over £75.
The rest of the World includes Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Taiwan, Switzerland, Norway, UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Israel, and South Africa. Delivery Time: 10-20 working days. Standard Delivery: £19.95, FREE over £100.
All UK Mainland & Northern Ireland orders ship free, always 🎉
Remote & Offshore UK zones have a flat fee, with free shipping above £75.
Orders are shipped via Royal Mail or trusted couriers, with tracking available where applicable.
Delivery times are estimates and may vary due to customs clearance or local courier delays.
Customers outside the UK are responsible for any import duties or taxes charged by their country.
Packaging & Care
We take every care to package items securely. However, once your order has been handed to the courier (including items shipped from suppliers), responsibility for the parcel passes to them.
Delays & Circumstances Beyond Our Control
Whimsical Charm cannot be held liable for delivery delays caused by events beyond our control (including natural disasters, severe weather, strikes or courier disruptions).
Customs & Duties (if applicable)
If you are ordering from outside the UK, you may be responsible for local customs duties or taxes. These items are not included in our prices and are the customer's responsibility.
Missing or Damaged Parcels
If your parcel arrives damaged or does not arrive within the expected timeframe, please don't hesitate to contact us. We will assist in raising a claim with the courier or supplier, where applicable.